Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised and lawful gaming experience. This includes details you give us directly when registering, such as your name, date of birth, email address, postal address and telephone number. We also collect payment information needed to process deposits and withdrawals, as well as identification documents required to verify your account in line with regulatory obligations.

In addition, we automatically gather technical information about your device and how you use our services. This may include your IP address, browser type, operating system, pages visited, time spent on the site and your interactions with our games. Location data may be collected where relevant to ensure we comply with licensing restrictions.

How We Use Your Information

Your personal data is used to create and manage your account, process financial transactions, and deliver the gaming products and customer support services you request. We also use it to verify your identity, prevent fraud, meet our legal and regulatory responsibilities, and improve the overall performance of our platform.

With your consent, we may send you promotional communications about new games, offers and bonuses. You can change your marketing preferences at any time through your account settings or by contacting our customer support team.

Sharing Your Information

We may share your data with trusted third-party service providers who assist us in operating the website and delivering our services. These include payment processors, identity verification agencies, customer support platforms, and IT service suppliers. All such partners are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose information where required by law, regulation or licensing conditions. This includes sharing data with the UK Gambling Commission or other relevant authorities when necessary to prevent money laundering, fraud or other criminal activity.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyse site traffic and personalise content. Some cookies are essential for the site to function correctly, while others help us understand how visitors use our services.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use parts of the website or access certain games.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse or disclosure. Access to your data is restricted to authorised personnel who require it for legitimate business purposes. While we strive to protect your information, no system can guarantee complete security, and we encourage you to keep your login details confidential.

Your Rights

You have the right to access the personal data we hold about you, to request corrections if any details are inaccurate, and in certain circumstances to ask for your information to be deleted or for processing to be restricted. You may also object to certain types of processing or request that we transfer your data to another organisation.

To exercise any of these rights, please contact our customer support team. We will respond to your request within the timeframes required by applicable law. We may need to request specific information from you to confirm your identity before proceeding.

Retention of Data

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet our legal and regulatory obligations. Once your data is no longer required, it will be securely deleted or anonymised.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so that you remain informed about how we handle your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our support team via live chat or by emailing the address provided in your account dashboard.